Product features

One platform. Every housing workflow.

Social Home unifies the operational stack for property, tenant, maintenance, compliance, AI insights, finance, and more. Explore how the web admin console and the mobile workforce app stay in sync, and jump into the landing pages that show how each workflow helps your team serve tenants better.

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Web admin control center

Full management workflows for property, tenant, compliance, reporting, time-saving routines, and finance. Built for busy teams who need clarity, speed, and confidence.

• Portfolio, tenant, repair, and compliance work in one place
• Cleaner reporting for owners, boards, and managers
• Accessible layouts designed for repeated daily work

Mobile workforce companion

Mobile access for housing officers, inspectors, and repairs teams. Capture visits, photos, notes, and urgent updates even when work happens away from a desk.

• Tenant context, messaging, and maintenance capture
• Offline notes, photos, and inspection evidence
• Faster updates from the field to the office

Feature coverage matrix

Review outcomes per feature pillar and how coverage differs across web admin and mobile apps.

36 landing pages

Feature	Outcomes	Web	Mobile	Deep dive
Property Management Portfolio directors	Reduce voids by 32% Centralise all compliance evidence See true profitability for every property	Full experience	Focused workflows	Explore feature →
Tenant Management Housing officers	Respond to safeguarding concerns 3x faster Reduce arrears by 25% Improve tenant satisfaction scores	Full experience	Full experience	Explore feature →
Maintenance & Repairs Repairs managers	Respond to urgent repairs 50% faster Reduce contractor costs by 15% Improve tenant satisfaction with maintenance	Full experience	Full experience	Explore feature →
Compliance & Safeguarding Compliance leads	Prepare for audits in minutes instead of days Never miss a compliance deadline Export evidence packages instantly	Full experience	Focused workflows	Explore feature →
Documents & Evidence Governance & operations managers	Find any document in under 30 seconds Create export packages in minutes Never lose a document again	Full experience	Focused workflows	Explore feature →
AI Insights & Chat Transformation & BI leaders	Prevent problems before they escalate Make decisions 3x faster Get answers to questions instantly	Full experience	Full experience	Explore feature →
Finance & Benefits Finance directors	Reduce arrears by 25% Close month-end 3x faster Process bills automatically	Full experience	Focused workflows	Explore feature →
Analytics & Tracking Growth & leadership teams	Make decisions based on real data Prove marketing ROI See complete tenant journey	Full experience	Web only	Explore feature →
Communications Hub Customer success teams	Respond to tenants 2x faster Never lose track of a conversation Maintain complete audit trails	Full experience	Full experience	Explore feature →
Onboarding & Access Implementation managers	Faster go-live Consistent verification Tighter permissions	Full experience	Focused workflows	Explore feature →
Integrations & Automation CTOs & operations leaders	Fewer manual tasks Cleaner data Faster integrations	Full experience	Web only	Explore feature →
Mobile Workforce Field teams & regional managers	Reduce end-of-day admin Keep property records current from the field Give officers better context before every visit	Focused workflows	Full experience	Explore feature →
Service Provider Registration Contractors & service professionals	More qualified leads Faster profile setup Better client matching Increased visibility	Full experience	Focused workflows	Explore feature →
AI Agent Communication Housing managers	Never miss a tenant call again Reduce response times from hours to seconds Free up 20+ hours per week for your team Improve tenant satisfaction with 24/7 support Reduce after-hours staffing costs by up to 80%	Full experience	Focused workflows	Explore feature →
AI Email Automation Housing managers	Save 5+ hours per week on email management Respond to emails in seconds, not hours Improve tenant satisfaction with fast, accurate responses Never miss an important email with escalation keywords Maintain professional communication standards consistently	Full experience	Focused workflows	Explore feature →
DBS Check Management Housing association managers	Complete compliance confidence Reduced administrative burden Safer communities Streamlined recruitment Peace of mind	Full experience	Focused workflows	Explore feature →
RSL Onboarding Managing agents & supported housing providers	Faster RSL onboarding Professional document presentation Fewer rejected submissions Stronger RSL relationships More properties onboarded per quarter Complete compliance confidence	Full experience	Focused workflows	Explore feature →
Tenant Notices & Legal Compliance Housing officers & compliance leads	100% notice period accuracy with automatic calculation Court-ready evidence packages in under a minute Full RRA 2025 compliance built in Zero missed deadlines with automated expiry monitoring	Full experience	Focused workflows	Explore feature →
Rent Collection Income & finance teams	Cut late payments by up to 40% Reconcile rent automatically in real time See live cash flow across the portfolio	Full experience	Focused workflows	Explore feature →
Arrears Management Income recovery officers	Flag arrears on day one, not month end Apply a consistent, fair recovery process Export court-ready case files instantly	Full experience	Focused workflows	Explore feature →
HMO Management HMO landlords & managers	Manage rooms and tenancies independently Never miss an HMO licence renewal Export council-ready compliance packs instantly	Full experience	Focused workflows	Explore feature →
Short-Let Management Serviced accommodation operators	End double-bookings with full channel sync Automate the guest journey end to end Lift occupancy and nightly yield with dynamic pricing	Full experience	Focused workflows	Explore feature →
Smart Locks & Access Operations & lettings teams	Eliminate physical key handovers Grant time-limited, auto-expiring access Keep a full audit trail of every entry	Full experience	Focused workflows	Explore feature →
Tenancy Agreements Lettings & legal teams	Generate compliant agreements in minutes Collect secure e-signatures the same day Store every signed copy audit-ready	Full experience	Focused workflows	Explore feature →
AI Guest Concierge Guest experience teams	Answer guests instantly, 24/7 Keep answers accurate with verified-data grounding Cut routine messaging workload dramatically	Full experience	Focused workflows	Explore feature →
Certificate & Safety Compliance Compliance & safety officers	Track every certificate with automatic reminders Escalate before anything lapses Export evidence packs in one click	Full experience	Focused workflows	Explore feature →
Accounting & Making Tax Digital Finance & accounting teams	Keep books categorised and reconciled in real time Export MTD-ready figures in one click Keep multiple entities clean and separate	Full experience	Web only	Explore feature →
Contractor Management Maintenance & operations teams	Match jobs to the right vetted contractor Share access automatically, no key handovers Track every repair to completion	Full experience	Full experience	Explore feature →
Property Inventory & Professional Reports Landlords, letting teams & property managers	Keep a free, searchable inventory throughout the tenancy Create formal reports with versioned manager and tenant review Book verified clerks and EPC assessors through quote and secure payment Connect check-out differences to evidence and maintenance follow-up	Full experience	Focused workflows	Explore feature →
Move-In Checklist & Inventory Lettings teams & HMO managers	Record move-in evidence before disputes can start Connect inventory, welcome, rules, and access in one journey Give tenants a clearer first day in the home	Full experience	Full experience	Explore feature →
House Rules HMO landlords & shared-house managers	Make expectations visible from move-in Reduce avoidable disputes in shared homes Keep house rules current across the tenant journey	Full experience	Full experience	Explore feature →
Access Codes Property managers & operations teams	Reduce key handovers across move-ins and repairs Limit access to the right time and purpose Give tenants and contractors clearer arrival instructions	Full experience	Focused workflows	Explore feature →
Tenant Rota HMO landlords & shared-house managers	Give every shared duty a fair, automatic schedule Keep communal areas genuinely clean with photo proof Stop refereeing chore disputes and win back your time	Full experience	Full experience	Explore feature →
Welcome Pack Landlords & property managers	Give every tenant a polished, branded welcome instantly Cut repetitive move-in questions to near zero Prove safety information and house rules were delivered	Full experience	Full experience	Explore feature →
HMO Group Chat HMO landlords & shared-house managers	Replace invisible WhatsApp groups with a chat you can oversee Keep the house civil with always-on AI moderation Capture and decide on rule changes the whole house backs	Full experience	Full experience	Explore feature →
Tenant Score Landlords & property managers	See every tenant's reliability as one clear score Catch problems weeks before they become arrears Reward great tenants with a reputation they've earned	Full experience	Focused workflows	Explore feature →

Admin dashboard overview with KPIs and alerts

Portfolio directors

Transform your property portfolio into a profit-generating powerhouse

Stop juggling spreadsheets and disconnected systems. Social Home gives you a complete picture of every property in your portfolio, updated in real-time. See which properties are profitable, which need attention, and which are ready for new tenants - all without leaving your desk. Our intelligent system tracks occupancy, calculates profitability automatically, and keeps all your compliance documents organised and accessible. Imagine never losing track of a void again, or wondering if a property is making money. With Social Home, you'll have the confidence to make decisions quickly and the data to back them up.

• Reduce voids by 32%
• Centralise all compliance evidence
• See true profitability for every property

Learn more →

Tenant 360 with risk and arrears context

Housing officers

Give every tenant the support they deserve—and protect your team

Stop switching between systems to understand a tenant's situation. Social Home brings together everything housing officers need—tenant history, vulnerability assessments, arrears status, case files, and all communications—in one complete view. When you visit a tenant or take a call, you have the full context instantly. Our intelligent system helps you identify tenants who need extra support before problems escalate, tracks safeguarding concerns automatically, and ensures nothing falls through the cracks. Give your team the tools they need to build stronger relationships with tenants while protecting everyone's safety and wellbeing.

• Respond to safeguarding concerns 3x faster
• Reduce arrears by 25%
• Improve tenant satisfaction scores

Learn more →

Repairs managers

Fix problems faster and keep tenants happy

Stop juggling phone calls, emails, texts, and WhatsApp messages to track maintenance requests. Social Home brings every request into one organised system, whether tenants submit through your website, mobile app, phone, or messaging. Our intelligent system helps you understand what's wrong, prioritize urgent repairs, and assign the right contractor quickly. Track every job from request to completion, ensure nothing gets forgotten, and keep tenants informed every step of the way. Turn maintenance from a source of stress into a smooth, efficient process that keeps properties in great condition and tenants satisfied.

• Respond to urgent repairs 50% faster
• Reduce contractor costs by 15%
• Improve tenant satisfaction with maintenance

Learn more →

Compliance dashboard with acknowledgement tracking and legal audit trail

Compliance leads

Sleep better knowing you're always audit-ready

Stop dreading regulator visits and last-minute audit scrambles. Social Home keeps all your compliance evidence organised, accessible, and current. Inspections, DBS checks, safeguarding case files, licences, certificates, and safety documentation all live in one secure system. Our intelligent assistant helps you find answers to compliance questions instantly, and automatic reminders ensure nothing expires without notice. When inspectors arrive, you can export complete evidence packages in seconds. Turn compliance from a source of anxiety into a source of confidence, knowing you're always ready and nothing will be missed.

• Prepare for audits in minutes instead of days
• Never miss a compliance deadline
• Export evidence packages instantly

Learn more →

Governance & operations managers

Never lose a document again—everything organised and searchable

Stop hunting through email threads, shared drives, and personal folders to find important documents. Social Home gives you a secure, organised document library where everything lives in the right place. Upload documents, photos, audio recordings, and files—they're automatically organised, searchable, and linked to the right properties, tenants, or cases. Share documents with precise permissions so the right people see what they need, and export complete packages for auditors or partners with one click. Turn document management from a source of frustration into a source of confidence, knowing everything is where it should be and easy to find.

• Find any document in under 30 seconds
• Create export packages in minutes
• Never lose a document again

Learn more →

AI insights panel with recommended actions

Transformation & BI leaders

Get ahead of problems before they become crises

Stop reacting to problems and start preventing them. Social Home's intelligent insights analyse all your operational data to surface risks, opportunities, and recommendations. See which tenants are at risk of falling into arrears, which properties might need maintenance soon, and which compliance items need attention. Our conversational assistant answers questions about your data in plain English, helping you understand trends, identify patterns, and make better decisions. Turn data into action with insights that help you serve tenants better, protect your organization, and run more efficiently.

• Prevent problems before they escalate
• Make decisions 3x faster
• Get answers to questions instantly

Learn more →

Workflow spotlight: Web operations

The feature hub helps operations leaders understand where Social Home saves time, reduces risk, and improves tenant service across daily workflows.

• Outcome-led pages for every major workflow
• Real product visuals that show the working experience
• Practical FAQs for buying, onboarding, and support

Workflow spotlight: Mobile field work

Mobile workflows help field teams capture the reality of a visit while managers stay close to progress from the office.

• Maintenance capture & AI diagnostics on handheld devices
• Messaging threads with read receipts and media attachments
• Push notifications and task updates for SLAs

Property portfolio view with occupancy insights

One platform. Every housing workflow.

Web admin control center

Full management workflows for property, tenant, compliance, reporting, time-saving routines, and finance. Built for busy teams who need clarity, speed, and confidence.

• Portfolio, tenant, repair, and compliance work in one place

• Cleaner reporting for owners, boards, and managers

• Accessible layouts designed for repeated daily work

Mobile workforce companion

Mobile access for housing officers, inspectors, and repairs teams. Capture visits, photos, notes, and urgent updates even when work happens away from a desk.

• Tenant context, messaging, and maintenance capture

• Offline notes, photos, and inspection evidence

• Faster updates from the field to the office

Feature

Outcomes

Web

Mobile

Deep dive

Property Management

Portfolio directors

Reduce voids by 32%
Centralise all compliance evidence
See true profitability for every property

Full experience

Focused workflows