Maintenance & operations teams
Match jobs to vetted contractors, share access and details automatically, and keep every repair on track.
A repair that drifts, no one assigned, no update, the tenant chasing, damages trust and can become a compliance issue. Social Home brings order to contractor management. Raise a job and match it to the right vetted contractor by trade, location, and availability, then share the property details and time-limited access automatically so they can get on with it. Track the job from raised to attended to completed, with photos, costs, and notes captured against it, and the tenant kept informed without anyone having to phone round. Contractor performance is recorded over time, so you can see who is reliable and who is not, and who to call first next time. For larger works, retention and staged payments are handled cleanly. It is the difference between repairs that quietly resolve and repairs that quietly fester.
Faster, tracked repairsAccess from your computer: full
Use on your mobile device: full
Your team can work seamlessly whether they're in the office or out in the field. Everything stays in sync automatically, so you always have the latest information at your fingertips.
Pain point
When repairs are tracked in messages and memory, some never get assigned and others stall. The tenant chases, trust erodes, and a small fix becomes a complaint.
Pain point
Getting a contractor into a property often means phone tag, key handovers, and the tenant taking time off. It is slow and frustrating for all sides.
Pain point
Without a record of who turned up, on time, and did good work, you keep guessing who to call, and sometimes call the ones who let you down.
Key capabilities
Raise a job and Social Home helps match it to the right contractor by trade, location, and availability, so the appropriate person is on it quickly rather than after a round of calls.
Once a contractor is assigned, the property details and a time-limited access code go out automatically, so they can attend without coordination overhead or a key handover.
Follow each repair from raised to completed, with photos, costs, and notes captured against it, and the tenant updated, so nothing stalls and everything is documented.
Time-saving benefits
Social Home routes jobs to the right contractor, grants access, chases stalled work, and updates tenants automatically, so your team supervises by exception rather than babysitting every repair.
Real-world scenarios
The job is raised and matched to a vetted local plumber, who receives the details and a time-limited access code for their slot. They attend, fix it, and upload photos and the cost against the job. The tenant is updated automatically, and the whole repair is documented end to end.
When a similar job comes up, you can see at a glance which contractors have been reliable, prompt, and good value on past work, and assign accordingly, instead of guessing or defaulting to whoever answers first.
See it in action
These screenshots show exactly what you'll see when you use this feature. Every detail is designed to make your work easier and more efficient.
Customer perspective
“Repairs used to be a black hole of phone calls and key handovers. Now jobs go to the right contractor with access already sorted, the tenant gets updates, and I can see who is reliable. Our completion times dropped and complaints almost vanished.”
Karen Doyle — Maintenance Operations Manager
FAQs
When you raise a maintenance job, Social Home helps match it to a suitable vetted contractor based on trade, location, and availability, so the right person is assigned quickly. You stay in control of the final decision, with the information you need to make it well.
Once a contractor is assigned, the property details and a time-limited access code can be shared automatically, scoped to their appointment window. That removes key handovers and phone tag, and you get a clear record of who attended and when.
Yes. Social Home records performance across jobs, including reliability, speed, and cost, so you can see who consistently does good work and prioritise them. For larger works, staged payments and retention are handled cleanly as part of the job.
Most teams are up and running within a week. We provide comprehensive onboarding support, including training sessions for your team, data migration assistance, and dedicated support to ensure a smooth transition. You can start using the platform immediately while we help you import your existing data.
We offer comprehensive training for all team members, including live training sessions, video tutorials, and detailed documentation. Our support team is available via email, phone, and in-app chat. Plus, you'll have access to our knowledge base with step-by-step guides for every feature.
See how contractor management can transform your operations and help you serve your tenants better. Get started with the Social Home platform today.
See the workflow, discuss your setup, and choose the right plan for your team