Subscription Terms

These Subscription Terms (“Subscription Terms”) govern paid subscriptions, in-app purchases, and premium features within the Social Home platform. They supplement our Terms of Service and apply to all paid plans, add-ons, and premium features.

By subscribing to a paid plan or making an in-app purchase, you agree to these Subscription Terms.

Social Home offers various subscription tiers (e.g. Free, Starter, Professional, Enterprise) with different features and limits. Subscription plans may be billed monthly, quarterly or annually, depending on the plan. Pricing is displayed at the point of purchase and may be updated with notice.

You select your plan and billing cycle at sign-up or when upgrading. Changes to your plan may take effect at the start of the next billing period unless otherwise stated.

Payment Method

Payments are processed securely via Stripe. You must provide a valid payment method. By subscribing, you authorise us to charge your payment method on each renewal date.

Billing Cycle

Subscriptions renew automatically at the end of each billing period (monthly, quarterly or annually) unless you cancel before the renewal date. You will be charged the then-current price for your plan.

Price Changes

We may change subscription prices with at least 30 days' notice. Price changes apply at the next renewal. If you do not agree to the new price, you may cancel before the renewal date.

Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period. You retain access until that date.

Refunds

We do not offer refunds for partial billing periods. If you cancel, you will not be charged for subsequent periods. Refunds may be considered in exceptional circumstances at our discretion and in accordance with applicable consumer law.

Some features may be available as one-time or recurring in-app purchases (e.g. property boosts, bolt-on modules). In-app purchases are non-refundable unless required by law or platform policy (e.g. Apple App Store, Google Play Store).

Purchases made through the Apple App Store or Google Play Store are subject to those platforms' respective terms and payment policies. We do not control refunds for platform-mediated purchases.

We may offer free trials for paid plans. At the end of the trial, your payment method will be charged automatically unless you cancel before the trial ends. You may cancel at any time during the trial without charge.

Upgrading takes effect immediately; you may be charged a prorated amount for the remainder of the billing period. Downgrading takes effect at the end of the current billing period. Features may be limited when downgrading.

Your subscription may include access to AI-powered features such as the AI concierge, AI document generation, and AI analytics tools (collectively, “AI Features”).

AI Features and the EU AI Act

Use of AI Features is subject to our AI Transparency Policy and the EU AI Act (Regulation 2024/1689). We do not guarantee specific AI output quality, accuracy, or fitness for a particular legal purpose. All AI-generated content should be reviewed by a qualified professional before use in legally binding contexts.

AI Feature Availability

AI Features are provided “as-is” and subject to our standard SLA. We reserve the right to modify, limit, or withdraw specific AI capabilities to comply with applicable law (including the EU AI Act), address safety concerns, or update underlying models. Such changes will be communicated with reasonable notice where possible.

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