Operations & lettings teams
Issue and revoke smart-lock codes for guests, tenants, and contractors without ever handing over a key.
Keys get lost, copied, and never returned, and meeting someone on site just to let them in wastes hours. Social Home connects to smart locks so access becomes a few clicks instead of a journey. A short-let guest gets a unique code that works only for their stay and expires at checkout. A contractor gets a code valid for their appointment window and no longer. A new tenant gets access from the day their tenancy starts. Every code is logged, so you always know who could enter and when, and you can revoke access instantly if plans change. For HMOs and shared entrances, room codes and the main door stay in step. It is keyless, auditable access that scales across a whole portfolio without a single physical handover.
Zero key handoversAccess from your computer: full
Use on your mobile device: partial
Your team can work seamlessly whether they're in the office or out in the field. Everything stays in sync automatically, so you always have the latest information at your fingertips.
Pain point
Meeting guests and contractors to hand over keys, then chasing them back, costs hours per let. Lost or copied keys are a security risk you cannot fully control.
Pain point
A handed-over key works forever. A contractor who only needed an hour can return any time, and you have no record of who entered when.
Pain point
In HMOs and blocks, a room code is useless if the main door code is wrong. Keeping shared and individual access aligned by hand is fiddly and error-prone.
Key capabilities
Issue a unique code scoped exactly to a guest's stay, a tenancy, or a contractor's appointment. It works when it should and stops working the moment it should not.
Short-let guests receive their access code and arrival instructions automatically, so they let themselves in smoothly, even at 1am, with no one needing to meet them.
Because every code is issued and logged through Social Home, you always have a clear record of who had access to which property and when, and you can revoke it instantly.
Time-saving benefits
Tie access to the booking or tenancy and Social Home handles the rest, generating codes when access should begin, sending them to the right person, and revoking them automatically when the stay or job ends.
Real-world scenarios
You book a plumber for a Tuesday morning repair. Social Home issues a code valid only for that window and sends it to them. They let themselves in, do the job, and the code stops working, no one had to drive over with a key, and no key is left in the wrong hands.
A short-let guest lands at midnight. Their unique code and arrival instructions were sent automatically that afternoon, so they walk straight in. At checkout the code expires on its own, ready for the next guest's fresh code.
See it in action
These screenshots show exactly what you'll see when you use this feature. Every detail is designed to make your work easier and more efficient.
Customer perspective
“We stopped doing key handovers entirely. Guests check themselves in, contractors get an hour of access and no more, and I can see exactly who could enter each property. It saved us a part-time role's worth of running around.”
Daniel Okoro — Operations Manager
FAQs
Social Home integrates with smart-lock systems so you can issue and revoke codes directly from your dashboard. Access is tied to bookings, tenancies, or appointments, and for HMOs and blocks the room codes and shared-entrance codes are kept in step so guests and tenants always have a working set.
Yes, and that is the point. A guest's code is valid only for their stay, a contractor's only for their appointment window, and a tenant's for the life of the tenancy. Codes activate and expire on schedule, and you can revoke any code instantly if plans change.
Every code issued through Social Home is logged, so you always have an audit trail of which codes were active for which property and when. That gives you real security and accountability across the whole portfolio, without managing a drawer full of keys.
Most teams are up and running within a week. We provide comprehensive onboarding support, including training sessions for your team, data migration assistance, and dedicated support to ensure a smooth transition. You can start using the platform immediately while we help you import your existing data.
We offer comprehensive training for all team members, including live training sessions, video tutorials, and detailed documentation. Our support team is available via email, phone, and in-app chat. Plus, you'll have access to our knowledge base with step-by-step guides for every feature.
See how smart locks & access can transform your operations and help you serve your tenants better. Get started with the Social Home platform today.
See the workflow, discuss your setup, and choose the right plan for your team