Guest experience teams
An AI concierge that handles guest and tenant questions around the clock using your verified property information.
Guests and tenants ask the same questions endlessly, where do I park, what is the wifi code, how do I work the heating, can I check in early, and they expect answers in minutes, day or night. Staffing that by hand does not scale and burns people out. Social Home's AI concierge answers instantly across SMS, email, and chat, drawing only on each property's verified information so it never invents a door code or a policy. It detects intent, handles bookings and payment questions, sends access and check-in details, and quietly escalates to a human when a query genuinely needs one. Because it is grounded in your real data with strict anti-hallucination safeguards, guests get fast, accurate, on-brand answers, and your team gets their evenings back.
24/7 instant responsesAccess from your computer: full
Use on your mobile device: partial
Your team can work seamlessly whether they're in the office or out in the field. Everything stays in sync automatically, so you always have the latest information at your fingertips.
Pain point
The same handful of questions about wifi, parking, check-in, and appliances arrive again and again, at all hours, consuming time your team could spend on higher-value work.
Pain point
Guests message at midnight and expect a reply. Without round-the-clock cover they wait, get frustrated, and it shows up in your reviews.
Pain point
A bot that guesses a door code or invents a policy is worse than no bot. Trust evaporates the first time a guest is given wrong access details.
Key capabilities
The concierge answers from each property's verified knowledge base, its actual access details, rules, and amenities, with safeguards that stop it inventing anything it does not know.
Whether a guest reaches you by SMS, email, or chat, the concierge responds consistently and on-brand, and the conversation stays in one unified thread for your team.
Beyond replies, the concierge handles booking and payment questions, sends check-in details and access codes, and detects when an issue needs to become a maintenance job.
Time-saving benefits
Social Home's concierge fields guest and tenant messages the instant they arrive, answers from verified data, sends the right details, and escalates only the cases that need you, so coverage is total and your team's workload drops sharply.
Real-world scenarios
The concierge answers both instantly from the property's verified details, no waiting for the morning, no risk of a wrong code. The guest is settled in minutes, and your team never sees the message unless something unusual comes up.
What starts as a guest message is recognised as a maintenance issue. The concierge acknowledges the guest, and the problem is flagged so a job can be raised, rather than sitting unread in a busy inbox until someone notices.
See it in action
These screenshots show exactly what you'll see when you use this feature. Every detail is designed to make your work easier and more efficient.
Customer perspective
“Our guests get answers in seconds at any time of night, and they are always correct because the AI only uses our verified property details. It handles the routine flood so our team can focus on the guests who really need us.”
Aisha Rahman — Guest Experience Lead
FAQs
The concierge only answers from each property's verified knowledge base, and for sensitive details like access codes and policies it follows strict anti-hallucination safeguards that prevent it inventing anything. If it cannot answer confidently and correctly, it escalates to a human rather than guessing.
It handles guest and tenant messages across SMS, email, and chat through a single pipeline, responding consistently and on-brand. Conversations are unified so that when a human does need to step in, they have the full context in one place.
Yes. As well as answering, it handles booking, availability, and payment queries, sends check-in instructions and access codes at the right time, and detects when a message is really a maintenance issue so it can be flagged and actioned. It keeps the whole guest journey moving, not just the FAQs.
Most teams are up and running within a week. We provide comprehensive onboarding support, including training sessions for your team, data migration assistance, and dedicated support to ensure a smooth transition. You can start using the platform immediately while we help you import your existing data.
We offer comprehensive training for all team members, including live training sessions, video tutorials, and detailed documentation. Our support team is available via email, phone, and in-app chat. Plus, you'll have access to our knowledge base with step-by-step guides for every feature.
See how ai guest concierge can transform your operations and help you serve your tenants better. Get started with the Social Home platform today.
See the workflow, discuss your setup, and choose the right plan for your team