Finance and performance dashboard with portfolio KPIs

Income & finance teams

Collect rent on time, every time, without the endless chasing

Automated rent collection, smart payment reminders, and real-time reconciliation across your entire portfolio.

Late rent is a cash-flow problem and a time-sink. Social Home automates the whole rent cycle: invoices go out on schedule, tenants get friendly reminders before and after the due date, and incoming payments reconcile against the right tenancy automatically. You see exactly who has paid, who is late, and by how much, the moment money moves. No more cross-checking bank statements against spreadsheets, no more awkward 'have you paid?' phone calls, and no more surprises at month end. Whether you collect by standing order, bank transfer, or card, every payment lands in one clear ledger that your finance team and your auditors can trust.

See this feature in action Compare alternatives

Cut late payments by 40%

Why teams invest

• Cut late payments by up to 40%
• Reconcile rent automatically in real time
• See live cash flow across the portfolio

Available on all devices

Access from your computer: full

Use on your mobile device: partial

Your team can work seamlessly whether they're in the office or out in the field. Everything stays in sync automatically, so you always have the latest information at your fingertips.

Pain point

Chasing late rent eats your week

Manually checking who has paid, sending reminders, and following up on missed payments is repetitive work that never ends. It is easy to lose track of who owes what, and gentle reminders slip because nobody has time to send them.

• Automatic reminders go out before and after the due date with no manual effort
• See a single live list of who is paid, pending, or overdue
• Escalate persistent non-payers with a structured, recorded process
• Free your team from payment admin so they focus on tenants

Pain point

Reconciling payments by hand is error-prone

Matching bank transactions to tenancies in a spreadsheet invites mistakes. A misallocated payment means a tenant is wrongly marked in arrears, or real arrears go unnoticed until they are serious.

• Incoming payments match to the right tenancy automatically
• Part-payments and overpayments are handled cleanly in the ledger
• Every transaction has a clear audit trail for your accountant
• Month-end reconciliation takes minutes, not days

Pain point

You cannot see cash flow at a glance

Without a real-time view of collected versus expected rent, forecasting income is guesswork. You only discover a shortfall when it has already affected your accounts.

• Live dashboard of expected, collected, and outstanding rent
• Forecast income across the next quarter with confidence
• Drill into any property or tenant to understand a shortfall
• Share clean income reports with owners and your board

Key capabilities

What you'll love about this feature

Set it once, collect automatically

Configure each tenancy's rent, frequency, and due date once. Social Home raises invoices, sends reminders, and records payments on schedule, so the routine runs itself.

• Per-tenancy schedules for weekly, fortnightly, or monthly rent
• Branded reminders by email and text, timed to your policy
• Supports standing orders, bank transfer, and card payments
• Automatic receipts keep tenants informed and reassured

Real-time arrears, before they grow

The moment a payment is missed, the tenancy is flagged and the right follow-up begins. Catching arrears on day one keeps small slips from becoming serious debt.

• Day-one flagging with configurable escalation steps
• Aged arrears view so you prioritise the biggest risks first
• Every contact is logged for a defensible record
• Links straight into the arrears management workflow

Books your accountant will love

Every payment is categorised and reconciled in real time, ready to flow into your accounts or export for Making Tax Digital. No re-keying, no mismatches.

• Clean, categorised ledger per property and tenancy
• One-click export for accounting and tax
• Full audit trail on every transaction
• Connects with finance and accounting tools you already use

Time-saving benefits

Save 10 hours a week on rent admin

The rent cycle should not need babysitting. Social Home raises invoices, nudges tenants, reconciles payments, and flags arrears automatically, so your team only steps in when human judgement is genuinely needed.

• Invoices and reminders fire on schedule with no manual sending
• Payments reconcile to the correct tenancy the moment they arrive
• Arrears escalate through your defined steps automatically
• Your team gets alerts only for the cases that need attention

Real-world scenarios

See how this works in practice

Scenario: A tenant misses a payment

Previously this went unnoticed until someone happened to check the bank. Now the tenancy is flagged on the due date, a polite reminder goes out automatically, and if it is still unpaid your defined escalation begins. Every step is recorded, so if it ever reaches a formal process you have a complete, defensible history.

• Catch missed rent on day one, not week three
• Consistent, recorded follow-up on every case
• Less debt because problems are caught early

Scenario: Month-end reporting

Instead of building a spreadsheet from bank statements, you open one dashboard that already shows expected, collected, and outstanding rent for every property. Export a clean income report for owners or your board in seconds, with the figures already reconciled.

• Month-end income reports ready in minutes
• Figures reconciled and audit-ready
• Confident forecasting for the quarter ahead

See it in action

Real screenshots from Social Home

These screenshots show exactly what you'll see when you use this feature. Every detail is designed to make your work easier and more efficient.

Admin dashboard overview with KPIs and alerts

Analytics and AI insights panel with recommended actions

Customer perspective

“We used to spend the first week of every month reconciling rent. Now it is done before we open the dashboard, and our arrears dropped because tenants get reminded automatically. The cash-flow view alone has changed how we plan.”

Marcus Bell — Finance Manager

FAQs

Everything teams ask before they sign

Which payment methods does Social Home support?

Social Home works with standing orders, bank transfers, and card payments. Incoming payments are matched to the correct tenancy automatically, and you can record manual or cash payments too. Everything lands in a single ledger so you have one source of truth regardless of how a tenant pays.

How does automatic reconciliation work?

When a payment arrives, Social Home matches it to the expected rent for the right tenancy using the reference, amount, and timing. Part-payments and overpayments are handled cleanly, and anything that needs a human decision is surfaced for review rather than guessed at, so your ledger stays accurate.

Can tenants see their own payment history?

Yes. Tenants receive automatic receipts and can see what they have paid and what is due, which reduces disputes and 'have I paid?' queries. Clear, timely communication is one of the biggest drivers of on-time payment.

How quickly can we get started?

Most teams are up and running within a week. We provide comprehensive onboarding support, including training sessions for your team, data migration assistance, and dedicated support to ensure a smooth transition. You can start using the platform immediately while we help you import your existing data.

What training and support do you provide?

We offer comprehensive training for all team members, including live training sessions, video tutorials, and detailed documentation. Our support team is available via email, phone, and in-app chat. Plus, you'll have access to our knowledge base with step-by-step guides for every feature.

Back to all features →Arrears Management Finance & Benefits Accounting & Making Tax Digital

Ready to Transform Your Rent Collection?

See how rent collection can transform your operations and help you serve your tenants better. Get started with the Social Home platform today.

Book a Free Demo Talk to Sales See Pricing

See the workflow, discuss your setup, and choose the right plan for your team

Collect rent on time, every time, without the endless chasing

Automated rent collection, smart payment reminders, and real-time reconciliation across your entire portfolio.

Cut late payments by 40%

Save 10 hours a week on rent admin

• Invoices and reminders fire on schedule with no manual sending

• Payments reconcile to the correct tenancy the moment they arrive

• Arrears escalate through your defined steps automatically

• Your team gets alerts only for the cases that need attention