Income recovery officers
Spot arrears on day one, run consistent recovery steps, and keep a defensible audit trail for every case.
Arrears do not start as a crisis, they start as a single missed payment. Social Home surfaces them the moment they happen, then guides your team through a fair, consistent recovery process, from a friendly reminder to a formal pre-action protocol if it ever gets that far. Aged arrears reporting shows you exactly where the biggest risks are, so you focus effort where it matters. Every contact, payment plan, and decision is logged automatically, which means that if a case ever reaches a tribunal or court, you have a complete and credible history without scrambling to reconstruct it. For social landlords this also supports your obligations to sustain tenancies and intervene early.
Reduce serious arrears by 28%Access from your computer: full
Use on your mobile device: partial
Your team can work seamlessly whether they're in the office or out in the field. Everything stays in sync automatically, so you always have the latest information at your fingertips.
Pain point
When you only review arrears monthly, a missed payment can become three before anyone acts. Late intervention means harder recovery and worse outcomes for the tenant.
Pain point
If every officer handles arrears differently, some tenants are chased too hard and others not at all. Inconsistency is both unfair and legally risky.
Pain point
When a case reaches court, reconstructing who contacted whom, when, and how, from emails and notes, is slow and leaves gaps that undermine your position.
Key capabilities
An aged arrears dashboard ranks cases by size and age, so your team always works the highest-risk debts first instead of treating everything the same.
Define your recovery journey once and Social Home applies it to every case, prompting the right action at the right time and recording each step automatically.
If a case escalates, you already have everything: dates, contacts, payment history, and arrangements, ready to export as a clean pack for legal proceedings.
Time-saving benefits
Social Home watches every tenancy for missed payments, starts the right early intervention automatically, and only asks your team to act when human judgement is required, so effort goes where it changes outcomes.
Real-world scenarios
A tenant misses one week's rent. Social Home flags it the same day and sends a gentle reminder. The tenant, who simply forgot, pays the next morning. No officer time was spent, no relationship was damaged, and the arrears never grew.
Where recovery has not succeeded and formal action is needed, you export a complete case file: every reminder, every conversation, the payment plan that was offered and broken, all time-stamped. You arrive prepared, and the record demonstrates you followed a fair process.
See it in action
These screenshots show exactly what you'll see when you use this feature. Every detail is designed to make your work easier and more efficient.
Customer perspective
“Catching arrears on day one instead of at month end transformed our recovery rate. The consistent process protects both our tenants and us, and when a case did go to court the exported history spoke for itself.”
Priya Nair — Income Recovery Lead
FAQs
Yes. The recovery stages are designed around UK pre-action protocol expectations for arrears, including early engagement, offering and recording payment arrangements, and clear communication before any formal step. Because every action is logged, you can evidence that the protocol was followed.
Absolutely. You can record an agreed payment arrangement against a tenancy, and Social Home tracks it automatically. If an instalment is missed, the case is flagged so your team can respond quickly, and the broken arrangement is recorded as part of the case history.
Every reminder, conversation, payment, and arrangement is time-stamped and stored against the case. When you need to act formally, you export a complete, ordered case file as a PDF, so you can demonstrate both the debt and the fair process you followed without piecing evidence together from emails.
Most teams are up and running within a week. We provide comprehensive onboarding support, including training sessions for your team, data migration assistance, and dedicated support to ensure a smooth transition. You can start using the platform immediately while we help you import your existing data.
We offer comprehensive training for all team members, including live training sessions, video tutorials, and detailed documentation. Our support team is available via email, phone, and in-app chat. Plus, you'll have access to our knowledge base with step-by-step guides for every feature.
See how arrears management can transform your operations and help you serve your tenants better. Get started with the Social Home platform today.
See the workflow, discuss your setup, and choose the right plan for your team